Refund policy

Refund and Returns Policy

At Missless, every card is prepared with care. Many of our products are personalised, written, printed or prepared specifically for an individual recipient. Because these products cannot usually be resold, returns and refunds are limited as outlined below.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Change-of-Mind Returns

Missless does not offer refunds, returns or exchanges where you:

change your mind;
order the wrong card, design, quantity or occasion;
provide incorrect personalisation, wording, recipient or delivery details;
no longer require the order;
find a similar product elsewhere; or
miss an occasion because the order was placed too late or delivery was delayed for reasons outside our reasonable control.

Please carefully review your order before completing payment.

Personalised and Custom Products

Personalised, customised and made-to-order products cannot be returned, exchanged or refunded for change of mind.

This includes cards or products containing:

names;
dates;
personal messages;
custom wording;
recipient details;
selected designs or photographs;
business branding;
requested modifications; or
any other customer-supplied information.

Once preparation, design, printing or production has started, an order cannot ordinarily be cancelled or changed.

Cards Already Written or Prepared

Cards that have already been handwritten, printed with a message, addressed, sealed, packaged or otherwise prepared for a specific recipient cannot be returned or refunded for change of mind.

This includes individual or ad hoc cards prepared following a customer’s instructions.

Customers are responsible for reviewing all submitted wording, spelling, names, dates and delivery details before placing an order.

Missless is not responsible for errors contained in information supplied or approved by the customer.

Order Changes and Cancellations

We may be able to assist where preparation has not yet begun. However, changes or cancellations are not guaranteed.

Once an order has entered design, writing, printing, personalisation, packaging or fulfilment, we may refuse the cancellation or deduct any reasonable costs already incurred.

Faulty, Damaged or Incorrect Products

Please contact us as soon as possible if your order:

arrives damaged;
is faulty;
is materially different from the product ordered;
contains an error made by Missless; or
does not otherwise comply with the consumer guarantees under the Australian Consumer Law.

Please provide:

your order number;
a description of the issue;
clear photographs of the product and packaging; and
any other information reasonably required to assess the claim.

Do not discard the product or packaging until we have reviewed your request.

Depending on the circumstances and your rights under the Australian Consumer Law, we may offer a repair, replacement, reprint, refund or another appropriate remedy.

Customer-Supplied Errors

A product will not be considered faulty solely because it accurately reproduces information submitted, selected or approved by the customer.

This includes incorrect:

spelling or grammar;
names or dates;
addresses;
messages;
images;
design selections; or
recipient information.

Where possible, we may offer a replacement at the customer’s cost.

Colour and Display Variations

Colours may appear slightly different depending on screen settings, printing processes, paper stock and lighting conditions.

Minor colour, placement or production variations that do not materially affect the product are not generally considered faults.

Delivery Delays and Missed Occasions

Estimated dispatch and delivery dates are not guaranteed.

Missless is not responsible for postal or courier delays outside our reasonable control. A delayed delivery does not automatically entitle a customer to a refund where the order was prepared correctly and dispatched within the stated processing timeframe.

Where a product is required for a specific occasion, customers should order early and select an appropriate shipping option.

Return Authorisation

Do not return an item without contacting Missless first.

Unauthorised returns may not be accepted and may be returned to the sender at the sender’s expense.

Where a return is approved, we will provide the relevant return instructions.

Unless the product is faulty, incorrect or otherwise covered by the Australian Consumer Law, the customer is responsible for return postage and any original shipping charges are non-refundable.

Refund Processing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the customer’s bank or payment provider.

Shipping costs will only be refunded where required by law or where Missless confirms that the product supplied was faulty, damaged or incorrect.

Proof of Purchase

We may require proof of purchase, such as an order confirmation, receipt or order number, before providing a remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where a product has a major or minor problem, is not of acceptable quality, does not match its description or is not fit for a disclosed purpose.

This policy does not limit those rights.