Shipping policy

Shipping Policy

At Missless, we aim to prepare and dispatch your order as quickly as possible.

Shipping Options

We offer both standard and express shipping options. Available shipping methods and costs will be displayed at checkout before payment is completed.

Delivery Timeframes

Estimated delivery is generally within 1–3 business days after your order has been dispatched.

Delivery times are estimates only and may vary depending on your location, the selected shipping method, public holidays, severe weather, postal delays or other circumstances outside our control.

Order Processing

Orders are processed on business days, excluding weekends and Victorian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Shipping Address

Customers are responsible for ensuring the shipping address provided at checkout is complete and correct.

Missless is not responsible for delays, lost parcels or additional costs caused by an incorrect or incomplete shipping address. Contact us as soon as possible if you notice an error in your order details. We cannot guarantee changes can be made once an order has entered processing or has been dispatched.

Delayed or Missing Orders

Please check your tracking information first if your order has not arrived within the expected delivery timeframe.

Where tracking shows that a parcel has been delivered but you cannot locate it, please check around your property and ask other household members, neighbours or building management before contacting us.

For further assistance, contact Missless with your order number and delivery details.

Returned Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery or failure to collect the parcel, additional shipping charges may apply before the order can be sent again.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Damaged Orders

Please contact us as soon as possible if your order arrives damaged. Include your order number and clear photographs of the packaging and damaged item so we can review the issue.