1. Australian Consumer Law

Our refund policy is in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.

2. When you're entitled to a full refund

• Your card was not delivered and we cannot confirm it was posted
• Your card arrived damaged or with a printing defect
• Your card contained incorrect content due to an error on our part
• We were unable to fulfil your order for any reason within our control
• You cancel within 24 hours of first subscribing and no cards have been sent

3. When we'll reprint and resend

• Card arrived damaged
• Printing quality was below standard
• Card was lost in transit (after 10 business days AU / 21 days international)

If a reprint is not suitable, we will issue a full refund instead.

4. When refunds do not apply

• Card not delivered due to an incorrect address provided by you
• Incorrect occasion date due to information provided by you
• Change of mind after the card has been printed and posted
• Delivery delays due to Australia Post or international postal services
• Unused cards remaining at the end of a billing period

5. Subscription refunds

Monthly subscription fees are non-refundable once a billing period has commenced, except as required by Australian Consumer Law.

Accumulated card balances have no monetary value and are not refundable on cancellation. We recommend using any remaining balance before cancelling your subscription. We will remind you of your balance 30 days before your annual anniversary date.

6. How to request a refund

Email hello@missless.com.au with your name, account email, the occasion affected, a description of the issue, and a photo if the card arrived damaged. We respond within 2 business days. Approved refunds are processed within 5–10 business days.